Frequently Asked Questions ABOUT ACCOMMODATION (FAQs)

 

 

 

1. What are the differences between the Economy, Standard, and Premium Accommodation Packages?

 

-Economy Package includes accommodation support, tenancy assistance, census registration (Padron), a one-month transportation ticket, a welcome city guide, a self-guided neighborhood tour, and assistance with student discount cards.

 

-Standard Package includes everything in the Economy Package plus TIE/NIE assistance, bank account setup, and a one-month gym membership.

 

-Premium Package includes everything in the Standard Package plus a 45-minute legal consultation, airport transfer, Spanish language & cultural immersion (5 hours/week), and career support for the EU job market.

 

 

2. What documents do I need to book a housing package?

 

To book any package, you need to provide:

 

-A copy of your passport

 

-Your admission letter from a university or language school

 

 

3. How long does it take to arrange accommodation?

 

It typically takes 5-15 business days to arrange your accommodation, depending on availability and your preferences. 

 

4. Is the transportation ticket valid for all public transport?

 

Yes, the unlimited 1-month transportation ticket allows you to use buses, metro, and trains within your city.

 

5. What happens if my visa is rejected?

 

If your visa application is rejected, you will be eligible for a partial refund under the following conditions:

 

-You need to notify us within 10 days of receiving the official rejection letter.

-You need to submit a copy of the official visa rejection letter and a full copy of your passport for processing.

 

Please note that the security deposit is non-refundable, but you will receive:

 

6. Do you offer airport transfer?

 

 Airport Transfer is included in the Premium Accommodation Package

 

7. Can I change my accommodation after booking?

 

Accommodation changes depend on availability and the terms of your contract. If you need to make a change, contact us as soon as possible, and we will assist you.

 

Additional charges may apply.

 

8. Do I need to pay a security deposit?

 

Yes, a security deposit is required for all accommodation bookings. This deposit is non-refundable but will be used to secure your housing and cover potential damages.

 

9. Can I extend my stay after my initial booking?

 

Yes, you can extend your stay depending on room availability. Contact us in advance to make the necessary arrangements.

 

10. What is the Spanish Language & Cultural Immersion in the Premium Package?

 

The Spanish Language & Cultural Immersion program includes 5 hours of Spanish lessons per week, helping you learn the language and integrate into Spanish culture.

 

11. What career support do you offer in the Premium Package?

 

-Our career support includes:

-CV and cover letter preparation

-Interview tips

-Job search strategies for the EU job market

 

This service is designed to help international students transition into professional opportunities in Spain and the EU.

 

13. How do I register for census (Padron)?

 

We assist you in scheduling an appointment and providing the necessary documents for Padron registration, which is required for residency processes in Spain.

 

14. Who needs a TIE/NIE in Spain?

 

-EU students only need an NIE but do not require a TIE.

 

-Non-EU students staying in Spain for more than 90 days must obtain both NIE and TIE.